Damage is rare, thankfully, but if something turns up marked or bent:
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Take clear photos of the packaging, any labels, and the damaged blind
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Add a short description of the issue
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Tell me which blind is affected (blind name and measurements from your quote/order)
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Email it through to me as soon as possible
All blinds are quality-checked and tested before despatch. Couriers aren't perfect and can at times have a moment — sometimes cardboard bounces back, while the contents inside haven’t been so lucky.
Depending on what’s happened, we’ll either send a replacement part/blind, or ask you to repackage it using the original packaging, leave it accessible for pickup, and we’ll arrange courier collection back to the factory for repair/replace assessment.
The sooner we know, the better chance we have of getting it sorted quickly with the courier. And when receiving your delivery — signing as SUBJECT TO INSPECTION is your best friend.
